Horrible experience. I attempted to order two pairs of earrings and got the worst runaround of my life. I checked in because the money was pending in my PayPal account but the charge didn’t seem to go through. I called PayPal and they said the merchant didn’t accept the money, which has never happened to me thus far. It had been about 5 days since I placed my order so I figured I would reach out.First, I was told I needed to wait the 10-14 business days for my “custom items,” but neither of my earrings were custom. They were stock earrings and in stock when I placed my order. I responded for clarification and then was told my earrings were set to ship the next day via Fedex. Wonderful! I assumed the charge would complete then. Then I receive an email stating that one of the pairs is actually out of stock, so they can partially fulfill my order and send the out of stock pair when it arrives. Okay.. I responded asking when the other pair could be expected to ship and THEN was told sorry, they can’t partially ship. “This item was on stock but we currently are out of stock and do not know an exact date on when we will restock, please let know if you would like to keep the order wait or cancel it.” So multiple false updates for two simple pairs of earrings and now an undetermined wait period to receive them? What kind of operation are they running? This was a really confusing and bad first experience with them and as a regular high end jewelry shopper I won’t be back. Save your money for brands that can actually deliver product.
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