Purchased Mega Initial Mother of Pearl Charm. The back of the pendant is hollow. The initial I purchase was “D”, and the D had a huge hole in the middle of the pendant that was not filled with gold nor mother of pearl. No one was ever available to answer any calls. Emailing Baby Gold was the only way I could express my disappointment of the pendant to them. They said the pendant was a custom order thus couldn’t be returned. However this pendant was an in stock item - already made. If you want to return anything, you won’t receive any customer care. Vince and Natalia were also rude in their responses. Customer service isn’t the service you give when everything is dandy, it’s the service you give your customers when the order goes south.
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