My husband and I have purchased thousands of dollars of baby gold products over the years. I’ve read many of the other reviews referencing the “poor quality”… call me ignorant but I love the BG brand. Recently, we purchased a box chain and I was honestly underwhelmed with the value of the product in comparison to the price, just not the standard I’ve come to expect. I called and left a message on Thursday and received a call back from Adrian first thing Friday morning. Without hesitation he offered me multiple options to rectify my disappointment. I was shocked at how easily the complaint was handled. Adrian was friendly and efficient, an excellent representative of the brand. I will be making my next BG purchase this coming week. I will be a baby gold customer for life.
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