My 2½-year-old straighteners malfunctioned. With a 5-year guarantee in place, I emailed the company with the details. I got an immediate response requesting relevant information and photos of the product. I replied after hours, but by 9:30 AM the next day, I was informed that a replacement set was on its way, along with instructions for returning the faulty item and a prepaid postage label. Exceptional service. 10/10. Thank you very much. Others could learn a lot from this!
Claim your business profile now and gain access to all features and respond to customer reviews.
