babyliss.co.uk

4.7
4.7 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.7

/
5

21 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
5%

All Reviews

Filter Reviews

Review Time

XxFrezer97xX
Outstanding support for a faulty product

My straighteners, purchased 2½ years ago, malfunctioned. Since they were under a 5-year guarantee, I contacted the company with the required details. I received a swift reply asking for additional information and photos of the item. Even though I replied after hours, by 9:30 AM the next day, I was informed that a replacement set was being sent, along with instructions for returning the faulty item and a prepaid postage label. Truly exceptional service. 10/10. Thank you very much. Others could learn from this experience.

5
Date of experience: Dec 18, 2025
Aidin Adams
Unmatched experience

My 2½-year-old straighteners malfunctioned. With a 5-year guarantee in place, I emailed the company with the details. I got an immediate response requesting relevant information and photos of the product. I replied after hours, but by 9:30 AM the next day, I was informed that a replacement set was on its way, along with instructions for returning the faulty item and a prepaid postage label. Exceptional service. 10/10. Thank you very much. Others could learn a lot from this!

5
Date of experience: Dec 18, 2025
Gwyneth Barnes
Outstanding customer support

My hair straighteners unexpectedly stopped functioning. Given that they had a 5-year guarantee and were only 2 years old, I reached out to the support team for guidance. After speaking with a representative, I received an email detailing the information required. I sent the information as instructed. I initially called late Monday afternoon, and by Tuesday morning, I had an email confirming that the straighteners would be replaced at no cost. I received the replacement on Wednesday morning. Absolutely fantastic!

5
Date of experience: Dec 15, 2025
ikersg
Frustrating payment issues

They have serious problems with payment processing! I ordered over $500 worth of items, but checked my bank account to find three charges totaling over $1000. When I called, I was told these were soft holds that would fall off in 2 days. This would be manageable if everyone had unlimited funds, but now they have over $500 of my money tied up in my account for at least 2 days, probably longer with the weekend approaching. I've never encountered such a payment issue in my 36 years. They need to improve their payment processing methods. It's unacceptable.

1
Date of experience: Dec 11, 2025
_PsycoZz
Concern about pricing

The advertised product, while visually appealing, is likely to fail due to its high price. I believe this product could excel in a lucrative market, but I can't justify trying it at £60. The cost per shave just doesn't make sense! If it were half the price, I would consider it, but at this rate, I won't. Until then, other shaving product brands will continue to dominate the market and meet men's basic shaving needs. £60 is too much; £30 might be acceptable!

2
Date of experience: Dec 07, 2025
Butch
Prompt and efficient service

The response was quick, and the instructions on how to request a warranty replacement were easy to follow. The replacement arrived the very next day!

5
Date of experience: Dec 04, 2025
MV52
Simple and efficient

5
Date of experience: Dec 04, 2025
Bertha Carter
Exceptional product and customer care! Outstanding!

The customer support from this company is the best I've experienced in a long time! They take ownership of their products and prioritize customer care. Such exemplary service fosters brand loyalty, which is sadly lacking in many companies today. I love my product and was disappointed when I couldn't find a spare part for my plug. Thanks to them, I now have it on the way! Bravo to the company! They offer some of the best products on the market with customer service to match!

5
Date of experience: Nov 28, 2025
Philip L.
Happy with my purchase

I purchased a beard trimmer that I was very pleased with, but it eventually stopped working. I reached out to customer support, and they were fantastic and extremely helpful. I would highly recommend this company and will definitely buy from them again.

5
Date of experience: Nov 27, 2025
Walt Smith
Impressive aftercare service

I consistently buy hairdryers from this company because they're fantastic. I contacted them regarding a small travel version that began to emit a burning smell, and their support was excellent and very responsive. They agreed to replace it. I'm impressed and highly recommend this company!

5
Date of experience: Nov 25, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More