My straighteners, purchased 2½ years ago, malfunctioned. Since they were under a 5-year guarantee, I contacted the company with the required details. I received a swift reply asking for additional information and photos of the item. Even though I replied after hours, by 9:30 AM the next day, I was informed that a replacement set was being sent, along with instructions for returning the faulty item and a prepaid postage label. Truly exceptional service. 10/10. Thank you very much. Others could learn from this experience.
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