I am very disappointed with the customer service I received. I bought a bottle sterilizer from my registry, and shortly after, the price dropped. I expected a simple price adjustment, which most retailers handle with ease. Instead, they insisted I return the heavy item and repurchase it at the new price. At 39 weeks pregnant, asking me to return a bulky box just to receive a credit is unreasonable and shows a lack of consideration for expectant parents who rely on their services for convenience. I regret choosing this service for my registry, as their policies made a straightforward experience unnecessarily stressful. I wouldn’t recommend them based on this experience.
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