Ordered a Bugaboo Donkey 5 in November for baby due end of December. Fair amount of the order was missing including sun canopy fabrics and footmuffs and some other accessories.It’s now mid January and school runs for big kids are being done on foot (due to section) with no footmuff for toddler in freezing temperatures. No choice really but to purchase another footmuff as no replacements received and customer service is pretty unbothered about it - asking me for photographs of parcels or to check with my neighbours for parcels they would have received two months ago, blaming the courier, asking for days to check with their own warehouse - just hoping I will give up and go away I think!Really unnecessary expense and time wasting for a large family after Christmas with a new arrival! Unacceptable urgency levels considering the nature of the products they retail. Will be looking to consumer rights with trading standards.
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