UPDATE: Baby planet assured me they had contacted buggy retailer - i chased the original retailer and they have had NO communication from baby planet at all, meaning I was lied to by baby planet.Bought a travel system from them in September 2025. It is now the middle of January, with less than 9 weeks until my delivery date.When I rang, I was casually told, “Oh, it didn’t get passed to the warehouse,” and that I would have a delivery confirmation date within 2 days.One week later, nothing. I rang back and was then told they would need to contact the buggy company to see what had happened with my order, even though the person the week before told me my order never made it to the warehouse.If you have a warehouse full of stock, why do you now need to look into it with the company supplying the buggy? Beats me.I was promised a phone call with a solution today, but instead was fobbed off with another email saying they’ve contacted the buggy company and will see if they can “look into” it.With less than 9 weeks to go until I am due to give birth, I don’t have the time or energy to constantly chase this company for my order.If I hadn’t got in touch, I wouldn’t have even found out that my order on their system was blank.Looking at the reviews, it seems a few people have had the same issue when purchasing at the baby show.I hope this review does not affect any continued customer service I may need from them, and that my order is sent out as soon as possible. Otherwise, I will have to organise another order with a different company, adding to my stress and even more money spent.Such a shame, as the discounts at the baby show were amazing, but I would avoid ordering any large purchases from the show as they seem to have too many system issues.
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