Dreadful post purchase experience!I made a purchase online and after several days I decided to call customer service to get an update on delivery. They were very difficult to deal with. I had to push and push to see if they could check what was happening with my order. I got a call back to inform me that their supplier said the item was out of stock (even though it is still showing in stock on Baby Planet website!) and wouldn't be available for another week. So if i didnt call I could have been waiting there for weeks for the delivery and not have any update from Baby Planet. I opted not to wait and asked for a refund. Still waiting for an email confirmation to say they actioned it. As far as im concerned they haven't issued my refund just yet despite me requesting it due to the stock issue. They're clearly lack awareness or care what's happening with customer orders and they do not appear to have an adequate relationship with their supplier. I asked for some compensation because I needed this bed guard for my baby urgently and they wasted my time as I could have bought it somewhere else. They declined! Poor service! I may reach out to Trading Standards to find out if a business is allowed to show products in stock, take payment and then not deliver because the product is not in stock. It's misleading conduct and not treating customers fairly! I also reached out to a couple of Baby Planet stores today to get a confirmation that my order has been cancelled. One store said that a manager can see online orders but he was not in until midday and would call me back. He hasn't. Then in the afternoon I called another store because the first one didn't answer their phones, and I was told they can't see online orders. So I told them what the first store said and they told me unfortunately their manager was not in so couldnt help me. Shambles really! Both online and instore post purchase service has been just as bad. Terrible! Won't be recommending them to anyone and certainly will be warning new mums on the various social media pages of this experience.
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