I have been back and fourth with the customer services via email and I am appalled! I purchased a full travel set it was delayed by 2 weeks and I only received 5 days before my due date after being reassured it would be here on time. The car seat hold broke. Completely defective so I emailed the customer service team who were at first helpful and said they would send a replacement straight away. The WRONG part arrived. I emailed the team back they apologised and said they would be in contact when in stock. I left it another 2.5 weeks and I had to chase and they said still not in stock. Well this is unacceptable they should sell a defective product it’s been boiling hot and sunny and the hood is essential. They then offer me 5% refund or a hood when in stock, it’s not good enough. A refund and the hood should at least be applicable. Its brand new and a new born has been in it, no foul play just poor product. I’m waiting for this to be escalated such a poor service!
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