babyplanetonline.co.uk

4.1
4.1 Based on 490 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Alma L.
Not impressed!!!

Not impressed!!!Ordered products in good faith as the company states it has price match guarantee and is a family run firm.Used Blue Light discount, but after ordering found a cheaper deal. Emailed the company on 15th August to see if they would price match and to check delivery. No response - even still today!No information AT ALL on delivery (apart from contact from delivery company XDP - another dreadful experience!!) which I assumed was my items.Attempted to call Babymore on 19th and answerphone message said lines close at 2.30, so was unable to speak to anyone.Called 20th in the morning and was advised (automated) that lines were open til 4.30 !?! But that all operators were busy and I had to join a queue. Which I gave up on after waiting ages.Then received the email from the rubbish courier to say delivery would happen in the evening.Cancelled plans to visit family to stay in. NO delivery. Email this morning to say delivery was attempted- LIE - we have cctv to prove it wasn’t! Now can’t get through to delivery company.I will try Baby Planet again once their phone lines are open.Very disappointed in this experience! DO NOT recommend

1
Date of experience: Aug 13, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More