babyplanetonline.co.uk

4.1
4.1 Based on 490 reviews

...

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Heather Taylor
Pretty Useless

Pretty useless. Don’t hold the stock they advertise online. Ordered a car seat, didn’t arrive after a couple of weeks so chased to be told it would be in stock the following week and immediately dispatched. Still didn’t arrive so chased again and after 3 days was offered a different colour which could be dispatched for next day. Called to accept that (it usually takes 20 mins to get through) and was told I would be called back that day which never happened. Called back the following day (another 20 minute wait) to again try and move the order forward to be told the seat in alternative colour would be dispatched in 7 to 10 days.Told them to forget it, ordered from another site and had it the following day. Just waiting to see my refund materialise now!

1
Date of experience: Oct 07, 2022

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