I ordered a baby carrier and received an email a few days later advising me the carrier is unavailable, and they offered a different colour or refund. They didn’t state it was also a different material and colour, I had to query this. Nevertheless I chose the alternative colour/material and heard nothing back. I had to chase this three times before being told the alternative colour was unavailable. A few weeks had passed since I submitted my original order. Again I was offered a different colour which I agreed, and was told it would be shipped that day. Two days later I receive another email from a different department saying all the carriers are selling fast and they only have one colour left. I have now ended the wild goose chase and requested a refund. I wonder how long that will take to reach me? I wouldn’t order from here ever again
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