babyplanetonline.co.uk

4.1
4.1 Based on 490 reviews

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Selena Ross
I ordered a Cosatto Giggle 3 from this…

I ordered a Cosatto Giggle 3 from this shop on the 13th of May. On their website they show "1-day delivery" but that's misleading because it doesn't take into account the order times! First, they called me to tell me they didn't have the footmuff. Then, their order status has never been updated on the website, it has been stuck on "Processing" since day one. After seven emails and several hours on the phone with them over the course of a month and a half, one of their customer agents told me that the order was finally dispatched last week. When I called again today, another customer representative told me that the order hasn't even arrived from the manufacturer! They LIED to me and kept me waiting for a month and a half while my baby is due and now I don't have a car seat to install and bring the baby from the hospital. DON'T BUY FROM THEM.

1
Date of experience: Jun 28, 2022

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