I ordered a baby nest and didn’t receive any tracking information for several days. After reading numerous negative reviews, I decided I didn’t want to proceed with the order and requested a refund before the product was dispatched. I didn’t get a response until after they shipped the item, and I was told they couldn’t process a refund due to a 'system glitch,' but I could return the item. Very disappointing customer service and a violation of consumer rights.
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