I had a very disappointing experience with my recent BabyShop online order (#9526021142124) placed on 11 February.
First, the delivery was delayed by the BabyShop logistics team. There was no proactive communication regarding the delay, and I had to contact the helpline myself before the delivery was finally arranged.
Secondly, the order was delivered in two separate shipments, and unfortunately some items were missing. I reported the issue through the helpline, and I was advised to create a return request through the application.
I followed the instructions and submitted the return request. The logistics team collected most of the returned items on 15 March 2026. However, after several days, I still did not receive my refund. When I contacted the helpline again, I was informed that there was an internal issue and that the team was working on the refund. A new ticket was created for the case under reference number 9526021142124.
Although the online support team assured me that the issue would be resolved soon and that my refund would be processed shortly, I have still not received the full refund to date. I have also sent two reminder emails to the helpline, but unfortunately, I have not received any meaningful response so far.
Overall, the experience has been extremely frustrating due to delivery delays, missing items, and prolonged refund processing. I hope BabyShop improves its order management, logistics coordination, and customer support responsiveness to prevent such situations in the future.
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