Upon arrival, several seams were coming undone and several grommets had already fallen out. This is cheap Chinese manufacturing. When I contacted customer support they stated they would send new grommets. Those never arrived. They also ignored the fact that you need special tools to install them. As for the seams, they wanted me to take it to a tailor on my own time to get it fixed with only a promise that they would repay me for it. Considering the complete failure that was their customer service in regards to the grommets, I am not inclined to believe their word. They started ghosting me when I was insisting that they repair or replace the damaged piece. I spent over $700 with them for shoddy workmanship and I feel like I was ripped off. Not only was the workmanship subpar, but their total lack of customer service is depressing. I would not do business with them again.
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Backdropsource is a multi branded online store with largest collection of photography backdrops and studio equipment in USA. We are partners with major brands Savage, JTL, Norman, Speedotron, Photogenic, Morris etc. Our vivid range of products address studio lighting, product photography, chroma key kits, photography editing digital software, muslin fabric backdrops, paper backdrops, vinyl backdrops, you tube video creation kits, backdrop support systems, studio gears and accessories.See more
