If I could choose zero stars, I would. I ordered a phone that arrived quickly but in the wrong color. I was instructed to return it for the correct one. A week later, I received an automated message stating they had issued a refund that could take 'up to 5 working days.' This has stretched the process to over 2 weeks, and I still have no phone. I've been in contact with their customer service the whole time. Initially, they were responsive, but their replies became slower and increasingly robotic. The phone I ordered shows as in stock, which only adds to my frustration.
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