Review Time
If I could select zero stars, I absolutely would. I ordered a phone that arrived quickly, but it was the wrong color. I was told to return it for the correct one, but a week later, I got an automated message about a refund that could take 'up to 5 working days.' This has dragged the process over 2 weeks, and I still don't have my phone. I've been in touch with customer service, and while they were initially responsive, their replies have become slower and more robotic over time. The phone I ordered is still listed as available, which adds to my frustration.
If I could choose zero stars, I would. I ordered a phone that arrived quickly but in the wrong color. I was instructed to return it for the correct one. A week later, I received an automated message stating they had issued a refund that could take 'up to 5 working days.' This has stretched the process to over 2 weeks, and I still have no phone. I've been in contact with their customer service the whole time. Initially, they were responsive, but their replies became slower and increasingly robotic. The phone I ordered shows as in stock, which only adds to my frustration.
I'm facing the same problems as others regarding my ordered mobile. It's been 2 weeks, and I still can't get the issue resolved with the shipping company. This platform acts as a middleman, and you never know who the actual seller is, making it difficult to address issues with their unhelpful customer service reps. Now I'm stuck dealing with two ineffective companies. As others have warned - avoid this service at all costs.
I traded in my good condition phone, and the refurbishment company tried to lowball me by sending photos of a clearly different damaged device. I contacted the platform to dispute this, providing photo evidence, but they offered no assistance. The refurbisher attempted to manipulate the situation to reduce their offer, and the platform showed no interest in resolving this. Avoid this service entirely.
I would give zero stars if I could. Terrible customer service — almost nonexistent. I needed a phone for a work trip and paid extra for fast shipping, but it never arrived. Customer service was unhelpful. I've used this service before but will definitely warn everyone to avoid it in the future.
I ordered a phone that arrived quickly, but it wasn't the correct model. Reporting the issue was very challenging due to a confusing complaint system. After some effort, I returned the phone, but the replacement was also not what I expected. It couldn't update properly and turned out to be a U.S. model. I had to deal with customer service again, which only offered a refund, leaving me without a phone. I ordered another one, but again received an unsuitable model. Their response was to keep offering refunds without understanding my situation as a primary caregiver. My initial refund took three weeks due to delays, and I finally decided to keep the third phone, which at least works. My advice: think carefully before purchasing, as many customers report similar experiences.
I bought a phone through the platform, sold by a third party. The proof of sale listed one IMEI, but the device I received had a completely different one that was not even on the invoice. That device has since been flagged as blacklisted. The dual SIM function failed within weeks. I returned it for repair under the advertised turnaround, but it took three weeks. When it returned, I was never informed if it was the original or a replacement. Refurbished devices over a certain value should include a report from a verification service. If the seller claims no replacement was sent, then the device I received was never the one advertised, violating consumer rights. This isn't about the compensation offered later; it's about the principle. I trusted their promise of transparency, and that trust has been shattered. They are running ads about reliability while I will be reporting this to the appropriate authorities. Consumers deserve honesty.
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