I bought a phone through the platform, sold by a third party. The proof of sale listed one IMEI, but the device I received had a completely different one that was not even on the invoice. That device has since been flagged as blacklisted. The dual SIM function failed within weeks. I returned it for repair under the advertised turnaround, but it took three weeks. When it returned, I was never informed if it was the original or a replacement. Refurbished devices over a certain value should include a report from a verification service. If the seller claims no replacement was sent, then the device I received was never the one advertised, violating consumer rights. This isn't about the compensation offered later; it's about the principle. I trusted their promise of transparency, and that trust has been shattered. They are running ads about reliability while I will be reporting this to the appropriate authorities. Consumers deserve honesty.
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