I ordered a phone that arrived quickly, but it wasn't the correct model. Reporting the issue was very challenging due to a confusing complaint system. After some effort, I returned the phone, but the replacement was also not what I expected. It couldn't update properly and turned out to be a U.S. model. I had to deal with customer service again, which only offered a refund, leaving me without a phone. I ordered another one, but again received an unsuitable model. Their response was to keep offering refunds without understanding my situation as a primary caregiver. My initial refund took three weeks due to delays, and I finally decided to keep the third phone, which at least works. My advice: think carefully before purchasing, as many customers report similar experiences.
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