I received my 'excellent condition' phone, opened it, turned it on and there was a massive green line across the top of the screen. I immediately contacted Back Market and returned it the next day as per their terms of sale. To cut a long story short they said that I had damaged the phone and therefore it was 'out of warranty', which was ridiculous as I'd simply opened it. Please be aware that you cannot speak to anyone directly via a phone call regarding any problems and you basically have your hands tied as they are not a UK Trader, this is one of the responses I got: "We appreciate you taking them time to write to us and would like to respond to your query. As Back Market is not a UK trader, we are not member of a UK trade association, nor a member of an ADR body in the UK. However, we are willing to use an ADR but this is only after all internal handling complaints mechanisms have been exhausted.We recommend you contact the free alternative dispute resolution services provided by the London Arbitration Center which can provide mediation service."As I am recovering from cancer I honestly do not have the strength left to start ADR proceedings and wait for many more months for a resolution, I am now defeated and stuck with a faulty phone.
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