If I could select zero stars, I absolutely would. I ordered a phone that arrived quickly, but it was the wrong color. I was told to return it for the correct one, but a week later, I got an automated message about a refund that could take 'up to 5 working days.' This has dragged the process over 2 weeks, and I still don't have my phone. I've been in touch with customer service, and while they were initially responsive, their replies have become slower and more robotic over time. The phone I ordered is still listed as available, which adds to my frustration.
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