I placed an order with the company and paid over 40k tk on September 4, 2025. Their email mentioned that refunds would be processed within 8–10 weeks, but now it's January 2026. I have reached out to their support team multiple times requesting a refund, but have received no response. Their official refund policy is unclear and seems discretionary, lacking a definitive timeline, yet the delay far exceeds even the most lenient interpretation of their stated policy. This platform feels like a scam. I advise against placing any orders.
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