backpackbang.com

2
2 Based on 43 reviews

Shopping on Backpack is fast, reliable and fun! Buy products from the U.S. and get them in less than 16 days. Enjoy our world class shopper guarantee policy and many other benefits like secure payment, home delivery and more....

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Average Rating

2

/
5

43 Reviews

5 Star
23%
4 Star
0%
3 Star
2%
2 Star
0%
1 Star
75%

All Reviews

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Review Time

Claribel Morris
Disappointing experience with the service

I placed an order with the company and paid over 40k tk on September 4, 2025. Their email mentioned that refunds would be processed within 8–10 weeks, but now it's January 2026. I have reached out to their support team multiple times requesting a refund, but have received no response. Their official refund policy is unclear and seems discretionary, lacking a definitive timeline, yet the delay far exceeds even the most lenient interpretation of their stated policy. This platform feels like a scam. I advise against placing any orders.

1
Date of experience: Jan 02, 2026
Cathleen Powell
They are definitely scammers

They are definitely scammers. I placed an order nearly a year ago and still have not received my refund. It's been about 1.5 years, and I'm still waiting.

1
Date of experience: Oct 26, 2025
Dustin Brown
The Best Solution for Cross-Border Shopping

I just received the vitamin supplement I ordered for my mom! I've been using this service for the last 10 years. They are the best solution for cross-border shopping challenges. Thank you!

5
Date of experience: Oct 23, 2025
Ace Clark
Truly Exceptional Service!

I've been using this service for quite some time, and every experience has been seamless and dependable. They simplify international shopping — I can order from various countries, and they deliver right to my doorstep in Bangladesh within 7–15 days, just as promised! Their customer support is incredibly helpful, always quick to respond, and their tracking system keeps me informed throughout. The packaging is consistently neat and secure, and I've never encountered any issues with damaged or missing items. If you're searching for a reliable platform for global shopping without hassle, this service is undoubtedly the best choice. Highly recommended! 💯

5
Date of experience: Oct 23, 2025
Reynold M.
Excellent Service

Excellent service. Thank you.

5
Date of experience: Oct 15, 2025
Fraud Alert!

I placed an order and paid over 40k tk on September 4, 2025. Their email claims refunds take 8–10 weeks, but it's now January 2026. I've sent numerous emails to their support team asking for a refund, yet I've heard nothing back. Their refund policy is unclear and seems discretionary, with no defined timeline, and the delay far exceeds their stated policy. This website is a fraud. Please refrain from ordering anything.

1
Date of experience: Oct 06, 2025
Lee Adams
Complete Scam

This is a complete scam. They refuse to issue refunds for canceled orders. Customer service disconnects calls without providing resolutions. This company should be reported for evading import taxes on delivered goods. Order at your own risk.

1
Date of experience: Sep 16, 2025
Jerry Taylor
Beware of This Website

Please do not order from this website; it is a full-blown scam. Their service was good before Covid, but now they'll just take your money and hope you don't ask for it back. They will only refund you if you file a case or a chargeback.

1
Date of experience: Sep 08, 2025
Eustace Parker
Did Not Function Well... Poor Communication

We had to use FedEx at the last minute because their payment system failed for us. We set everything up online to link to our account, but we never received any confirmation or communication from them. Their lack of communication was disappointing. They do not have a contact number, so there’s no way to speak to anyone. They were unreliable for us, forcing us to FedEx a tuition check for $67.

1
Date of experience: Aug 04, 2025
Mildred Carter
Terrible Experience with Electronics

I ordered a $2000 laptop through this service. They discarded the original outer box, which exposed the device to potential damage during transit. When it finally arrived after 2 months, it had visible dents, and the power adapter was sent separately days later. I filed a complaint, but they refused to take responsibility. It took nearly 6 months and intervention from consumer rights authorities, yet no resolution or compensation was provided. Avoid using this service for electronics or valuable items — there's no assurance of proper handling or accountability.

1
Date of experience: Apr 08, 2025

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Business Details

  • Shopping on Backpack is fast, reliable and fun! Buy products from the U.S. and get them in less than 16 days. Enjoy our world class shopper guarantee policy and many other benefits like secure payment, home delivery and more.

  • language https://backpackbang.com

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