The bag I purchased looked nice online and I thought I was buying a quality product from a UK based company. But I was wrong. The product is similar to anything you can purchase from any of the big cheap overseas online stores and if you require a refund you need to pay to post it back to China. I complained and was offered a 20% refund. The bag itself (valued by them at £70 but on ‘sale’ at 50% off) cost me £35 and is probably worth about £8. Honestly - avoid and save yourself the time, money and hassle
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