Ordered two Whites tree frogs. Backwater Reptiles shipped the animals with a heat pack in 90-degree weather. Both frogs arrived dead.
Their resolution: have me pay them $34.99 for discounted reshipping, or lose the original 55$ in shipping. So I either hand them more money, or I eat $55 in shipping costs for a delivery that killed the animals due to their own packing decision. There is no option where I get my money back, and they expect me to pay them for murdering animals. That's by design.
When I pointed out that their negligence, not transit risk, killed these animals, they hid behind their Live Arrival "Guarantee", and proceeded to insult me several times. Agreeing to a guarantee policy is not a blanket waiver of liability for negligence. Those are legally different things, and they know it.
I've filed a chargeback and a BBB complaint. As well as reported them to animal authorities. I'd rather have just had live frogs.
Ship live animals. Pack them correctly. Honor your mistakes. This company does none of those things.
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We have 600+ species of live reptiles for sale online, including lizards, snakes, frogs, turtles, tortoises, and more. Live arrival is guaranteed! A+ BBB rating.
