Name: backwaterreptiles.com
Telephone: 000000000
Rating: 4.0

KentFisto38 Guest

Impressive service and options

Even though they didn't have my initial request, they communicated well and offered alternatives. When I made my choice, the price was higher than my original payment, but they didn't impose any extra fees. Ultimately, my order arrived in less than 24 hours, and, most importantly, everything was alive and healthy. The customer service was impressive, with prompt responses, and they even included a free frog!

Date of experience: Dec 10, 2025

Frank Guest

2 months ago

Positive experience overall

Although they didn't have my initial request, they communicated clearly and provided options. When I chose, the price was higher than what I initially paid, but they didn’t charge me extra. My order arrived in under 24 hours, and most importantly, everything was alive and well. Fantastic customer service with quick replies, and they even included a free frog!

Date of experience: Dec 10, 2025

Rhoda C. Guest

2 months ago

Exceptional service during weather delays

Their service was exceptional. They contacted me regarding weather conditions and whether to hold delivery, keeping in touch throughout the process, even after delivery. They are now my go-to for anything related to my pet.

Date of experience: Dec 08, 2025

JC74 Guest

2 months ago

Perfect axolotls received today!

We received our two axolotls today, and they are perfect. The seller was great at ensuring timely shipping. Although there was a delay due to a snowstorm, they arrived in perfect condition, and I will definitely order again.

Date of experience: Dec 04, 2025

Walker Rogers Guest

2 months ago

Highly recommend these experts!

I ordered a tarantula, which arrived on time and in excellent health. They guided me through the entire process and even followed up to check on my new pet's condition. Trust these experts; they clearly know what they’re doing!

Date of experience: Dec 03, 2025

Rowland Clark Guest

3 months ago

Avoid this company!

Avoid this company! They falsely claimed an animal was illegal in my area, despite it being available elsewhere. Instead of offering a refund, they tried to push me to order something else. Total scam. Do not order from them.

Date of experience: Nov 29, 2025

EP94 Guest

3 months ago

I’m thrilled with my experience!

I’m thrilled with my experience! I usually order tarantulas, which always arrive in great health, with no issues from urticating hairs. I decided to try reptiles and am so glad I did; my bearded dragon arrived in excellent condition, and I couldn't be happier.

Date of experience: Nov 24, 2025

Isaac Cooper Guest

3 months ago

Fantastic experience!

I had a fantastic experience! I couldn't be happier with my recent order. They sent me a wonderfully healthy scorpion and tarantula. Both arrived alert and beautiful. The packaging was excellent, ensuring comfort during transit. Choosing a reliable supplier is crucial for us, and after this experience, I will definitely order from them again. Highly recommend!

Date of experience: Nov 18, 2025

Myrna Howard Guest

4 months ago

My two monitors arrived in great shape...

I received two monitors about two weeks ago, and they came in fantastic condition. They started eating crickets shortly after being placed in their enclosure and are already becoming calmer during handling. I will definitely purchase from this seller again.

Date of experience: Oct 05, 2025

crazype Guest

5 months ago

They ensured I found the right...

They ensured I found the right snake I was searching for. Shipping went smoothly, and the communication from customer service was excellent. I will certainly order from them again!