BUYER BEWARE: Terrible return policy & zero support!Badlands Ranch seriously let me down. I ordered six bags of their beef formula..smelled great, looked promising, but my dog wouldn’t even touch it! I tried for two full days with different tricks, and he outright refused to eat it. So I called customer support hoping to return the unopened bags and get my money back. And guess what? That “100% money-back guarantee” they boast about? It’s a joke. You have to pay for return shipping out of pocket, and there’s no clear process…just figure it out yourself and send a heavy box to some mystery warehouse. No prepaid label. No guidance. Just figure it out on your own.This was hands down the most inconvenient and frustrating experience I’ve had with any pet company. Their flashy ads lure you in, but once they’ve got your money? You’re on your own. No real help. No accountability. If your dog is picky or you’re hoping for responsive customer care, stay far away. I feel tricked, ignored, and frankly furious at how little they care after the sale.Badlands Ranch, you need to fix this. Streamline your return process. Respect your customers. Otherwise, you’re just selling hype.
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Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.See more
