The returns are marketed as 'easy,' but my experience was quite the opposite. While shopping, there was little emphasis on the £5.99 return fee, the need to print the return label myself, and the requirement to drop off the parcel at a specific courier location. This crucial information feels almost concealed and only becomes clear once you start the return process. Given these circumstances, I find the description of 'easy returns' to be misleading. A paid return, along with the hassle of printing and traveling to a designated courier, is not what most customers would typically expect. This should be communicated much more transparently from the start so customers can make informed choices before buying.
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UK's Badminton Specialist Shop
