The site is user-friendly, but that’s where the positives end! I ordered trousers but received someone else's order. After notifying support, I was told to initiate a return. During the process, I discovered I was being charged a 'handling' fee for a return of an item I never received. I asked for clarification, and they agreed to waive the fee, but I’ve only been refunded part of my money so far, with no further communication from support.
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