What should have been a simple cancellation turned into a nightmare due to BagSmart's absolute neglect. They were completely unreachable and unresponsive for days, ignoring my emails while my unwanted package shipped out. This demonstrates a shocking disregard for customer care. If you have any problem with your order, don't expect any help from BagSmart. They simply do not respond. A one-star rating is generous for this level of non-service.Update: It is now October 10th. I have been waiting for a resolution since I first placed my order on September 30th. Briefly, I thought I was making progress when a real person replied to my email. But that was a false dawn. It has now been days without a follow-up, trapping my request in limbo. The complete lack of a solution after all this time is unacceptable.
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BAGSMART Making Carry Smarter!
Explore our selection of various travel accessories, from hanging toiletry bag, laptop backpack, to duffel & more. Pack Smart with BAGSMART
