Review Time
TERRIBLE AVOID COMPANY
I baught the puffy tote bag in large it came defective emailed them countless amounts of times and still get an automatic awnser of EXACTLY WHAT I SAID now I’m stuck with a defective bag I can’t used and 70$ wasted extremely disappointed wish I read these reviews before buying.
The refund policy indicates that I could cancel before shipping, so I reached out to the customer service within 30 minutes. The representative informed me that my order had shipped, although it was evident that my order hadn't been processed yet and I did not receive a tracking number. She then provided a few alternatives: a partial refund, a free extra item, or 20% off my next purchase. I replied to the representative, but my email bounced back. I haven't received any further response since then. If you're confident about using the correct coupon code, it might be fine. However, interacting with customer service can be quite frustrating as it takes a long time to get a reply.
This place needs to be reported and website taken down , they are robbing people blind . Look at all the reviews and the AI generated response back from them . They are crooks , they have no integrity and no interest and what people are saying about them . Well time to report them to BBB they need to be investigated. I almost ordered off TIk Tok but what worried of exactly this and low and behold the actual business took my money instead . What a joke .
Ordered a backpack with great reviews, 3-7 day delivery. Still waiting… they use the worst courier company imo (Evri), and then when you try and contact customer services they say there is a 72 hour delay in answering. Not good enough for a product that costs over £100. Hope it arrives before I travel on Wednesday but not confident and not reassured that the company care. Go elsewhere
Do not buy from this website took weeks to come. Even though it said it's 3-7 days delivery. Then when I asked for a return slip so I can send the bag back as it was noLonger required due to how long it took. They replied with how about we refund you 70% back because the fees to china for it be sent back are big. Don't bother buying from them.
I have tried to reach customer service three times with no success. Have realised that I made an error on the postcode I put through which is why the bag isn’t being delivered. The courier says I need to resolve the issue with the sender but they won’t get back to me.. Bagsmart please respond this is awful customer service!
I ordered a Blast bag on the 29th September ORDER #BS202516123UK - and this still hasn’t arrived by the 8th October, as I travel on the early morning of the 11th October. I have emailed the UK customer service address twice - one five days ago and two days ago with no response. I have also emailed today asking for the return address , as I will be returning this once I get back. This hasn’t been a smooth customer experience.
If I could give it 0 stars I would. They kept telling me my bag had been shipped even know my tracking for 6 days showed label created and never updated after that. Then after 6 days I emailed and they said it was lost in transit. After contacting Australia post they said a label was created it was never posted. It left me with no time to arrange another bag for my trip. They have said they would issue a refund but I don't believe them. $198 and received none of my order still it's been days now
What should have been a simple cancellation turned into a nightmare due to BagSmart's absolute neglect. They were completely unreachable and unresponsive for days, ignoring my emails while my unwanted package shipped out. This demonstrates a shocking disregard for customer care. If you have any problem with your order, don't expect any help from BagSmart. They simply do not respond. A one-star rating is generous for this level of non-service.Update: It is now October 10th. I have been waiting for a resolution since I first placed my order on September 30th. Briefly, I thought I was making progress when a real person replied to my email. But that was a false dawn. It has now been days without a follow-up, trapping my request in limbo. The complete lack of a solution after all this time is unacceptable.
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