The refund policy indicates that I could cancel before shipping, so I reached out to the customer service within 30 minutes. The representative informed me that my order had shipped, although it was evident that my order hadn't been processed yet and I did not receive a tracking number. She then provided a few alternatives: a partial refund, a free extra item, or 20% off my next purchase. I replied to the representative, but my email bounced back. I haven't received any further response since then. If you're confident about using the correct coupon code, it might be fine. However, interacting with customer service can be quite frustrating as it takes a long time to get a reply.
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