I ordered from these in the past, I was very happy with the design so I ordered again, this time on a different material as the original was too synthetically smooth. The colours were faded and the hues were completely off. I provided them with images of the faulty product and also images of my original design/order as additional evidence. The ignorant lady I spoke to “Riddhi”, deflected my complaints, ignored my responses and made it all about the comparison to the old product I ordered. If a change as simple as fabric would negatively affect the outcome that badly, why wouldn’t they make the preview image reflect this?
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