Review Time
I had ordered from this service before and was quite satisfied with the design, so I decided to place another order using a different material since the original felt too synthetic. Unfortunately, the colors appeared faded and the shades were entirely incorrect. I provided them with images of the faulty product along with pictures of my original order as proof. The representative I spoke to was not helpful, dismissing my concerns and concentrating solely on comparing it to my previous order. If such a simple material change could result in such a poor outcome, why wouldn’t they ensure the preview image accurately represents this?
I ordered from these in the past, I was very happy with the design so I ordered again, this time on a different material as the original was too synthetically smooth. The colours were faded and the hues were completely off. I provided them with images of the faulty product and also images of my original design/order as additional evidence. The ignorant lady I spoke to “Riddhi”, deflected my complaints, ignored my responses and made it all about the comparison to the old product I ordered. If a change as simple as fabric would negatively affect the outcome that badly, why wouldn’t they make the preview image reflect this?
I ordered a photo tin for my son’s 21st birthday. I have previously ordered and been happy with 3 other photo tins. However on this occasion I found the software clunky, especially when trying to arrange photos on the tin lid. The main issue though is that while during the design process there were no flags raised about blank areas and there was nothing obvious to see on the preview, when the tin arrived, instead of the photo montage wrapping around the entire tin, as would be expected, and as per my previous tins, there were 2 vertical blank white strips, one with only 1 photo on and 1 with nothing at all. This is clearly not something I would have consciously designed. When I raised this issue with Contrado, who own Bags of Love, I was repeatedly told that there was no issue with the printing and they had printed the design perfectly. I would obviously never have consciously designed a tin with significant flaws, as this tin has, but Contrado won’t accept responsibility and one of their responses described themselves as a printing company. They are still, however responsible for the design software. As a supposed gesture of goodwill they are offering me 10% off the cost, around £3! Sadly I won’t be using Bags of Love again.
It’s the quality, it’s really wonderful. I uploaded a very special photo to make a tote bag, tea towel and mug as memorial gifts and they did not disappoint, indeed, they exceeded my expectations both in the quality of the reproduction and the quality of the materials used. I was inspired by the tote bags at the National Gallery featuring works of art. The one Bags of Love made for me is much better and also the design is unique! I also ordered some art prints of different sizes from A4 to A2. I could also custom size because I wanted 40cm x40cm. They created exactly what I designed and they produced and sent them to me extremely promptly. I shall be ordering more of my unique designs as gifts this Christmas. Individually, the items might seem expensive at first, but if you order multiple items, it generates a discount which makes each item much more economical, indeed amazingly priced for bespoke pieces. I always come back to Bags of Love if I want something done properly. Thank you Bags of Love.
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