I ordered a photo tin for my son’s 21st birthday. I have previously ordered and been happy with 3 other photo tins. However on this occasion I found the software clunky, especially when trying to arrange photos on the tin lid. The main issue though is that while during the design process there were no flags raised about blank areas and there was nothing obvious to see on the preview, when the tin arrived, instead of the photo montage wrapping around the entire tin, as would be expected, and as per my previous tins, there were 2 vertical blank white strips, one with only 1 photo on and 1 with nothing at all. This is clearly not something I would have consciously designed. When I raised this issue with Contrado, who own Bags of Love, I was repeatedly told that there was no issue with the printing and they had printed the design perfectly. I would obviously never have consciously designed a tin with significant flaws, as this tin has, but Contrado won’t accept responsibility and one of their responses described themselves as a printing company. They are still, however responsible for the design software. As a supposed gesture of goodwill they are offering me 10% off the cost, around £3! Sadly I won’t be using Bags of Love again.
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