Review Time
Bags of Love US is greatly amazing they offer various personalized items that you can really give this coming christmas for your special loved ones, family and friends. You can choose whatever design you'd like as your preference and they'll deliver it with a stunning output. everything is so amazing I really love it
I have ordered a customized belt from Bags of Love for my fiance and it came out very well. It is so fantastic. The team at Bags of Love are very, very helpful and very quick to respond if you need assistance at all and pretty fast shipping. I will definitely recommend this place to all my friends and family.
I can't say enough about the tie we ordered. From the quality to the delivery turnaround (4 days from order to receiving in US) everything was amazing. The tie was a gift to our high school band director who loves ties. We used one of his photos of a marching band member in uniform and had it printed on the tie. He was truly touched and in awe of how we were able to get a tie printed with the photo. Would definitely use them again!
I'm giving 2 stars because the photo came out clear and ultimately it is my fault for not double checking that the large placemat is not large at all. In fact, it would only be a placemat if your plates were tiny doll house plates. What a waste of money. It is too small for a standard size dinner plate. It is misleading to call it a placemat. You cannot buy a placemat of that size anywhere but here.
Bags of Love is run by people that (in my view) couldn’t care less about you as a consumer.My son wanted to purchase a set of 4 face masks to hand out to his group of friends. He’s really a sweet kid. Gives out presents and gifts quite often. He saved up nearly $40 and asked me to help place an order.The masks showed up and they were much smaller than expected, and the material was awful... like a diaper, would be the best way I would describe it.The custom image placed on the mask looked comically smaller than it did on their template as well.So after seeing the almost laughable masks, my son tries on one of these “Medium” sized masks that Bags of Love had suggested, and it absolutely looked ridiculous... it’s so small it won’t even fit over his chin without it being completed stretched and uncomfortable.So, we emailed Bags of Love right away to fix the issue.We asked for the Medium sized masks to be exchanged for Large. Bags of Love then demanded photo evidence which we immediately provided.What proceeded from there has been nothing but a disgusting and annoying game.They have refused to assist us with the an exchange. So, we asked for a refund. They refused that as well.After Bags of Love had outright refused to “refund” or “exchange” the masks they offered a small discount, only if we were to re-order the masks.I told them this was inappropriate and unacceptable. And, because of their refusal to assist us in a refund or exchange that I would contact my credit card company about submitting a chargeback request.I have now done that.Bags of Love reached out once they received the Chargeback and went right back to their suggested method of giving a discount off any additional orders, to resolve the issue.No. Hell no. I will not do business with your company again. Weeks of phone calls, emails and back and forth to which Bags of Love have been rude and unhelpful the entire time.I don’t want anyone else going through what we have. If you’re reading this, just try someone else. You don’t want to take the chance with this company, they likely will screw it up and they’ll refuse to take any responsibility. We all know there are companies taking advantage of this tragedy. (The Pandemic) I would place this company in that category. They’re making money off the tragedy by selling masks of questionable quality, with inferior customization, and refuse to replace or refund any mistakes.
We set up an online store just to use a custom glasses case product on this website. We had made a custom case for my mom as a gift a year ago. Everyone loved it and we wanted to sell them. The case had her name on top, and a print on bottom. So we reached out to Bags of Love via their online chat service to ensure that it was ok with them that we print & sell their products in this manner (which it was & we have screenshots of that convo), proceeded to set up the whole company, and then went to work creating tons of material for our store based on this glasses case. People would be able to customize it with their name on top, and choice of photos, etc. We got our first customer, which we were excited about. We received the case in the mail, and the print of her name was REALLY off center. We went back to the Bags of Love website, pulled up the design template mockup that we had filled in to order the product, and that design was perfectly centered. We contacted their customer service team with 2 photos (one of the actual case & how off it was printed, and one of the centered online design mockup). They informed us that this inconsistency with printing would continue to happen if we kept ordering products, and that centering would never be able to be guaranteed. They replaced this one order but notified us that they would not be doing so for future orders for our store, and that they didn’t want any future complaints. When we suggested that they state clearly on the glasses case page that there’s a margin of error in print, or that they can’t guarantee centering (which would’ve saved us all this trouble if we had known), they directed us to read the guidelines on the glasses case page, which we proceeded to re-read a second time and still found no information there regarding a warning about what we experienced. We’ve wasted money, time and effort that could’ve been avoided if they were more transparent on the product page. And we were surprised that it could get through their quality check as well without someone catching how off-center it was, didn’t give us a lot of confidence in their process. My husband and I are both graphic designers and we’ve worked with tons of different print shops for a wide variety of things - we’re used to reading print guidelines and working within specific parameters. This experience was a big disappointment as we followed their guidelines and still ended up with a faulty product, and no guarantee of improvement with regards to future products. We’ve since had to totally re-structure our business and it’s unfortunate how much time and energy we lost on this. Based on the experience we had, we don't feel that this company really cares very much about the concerns of people like us, nor are we convinced that they're doing everything they can to provide top quality products with transparent advertising. The product we ordered is not the product we received, and they clearly stated they wouldn't replace future faulty prints. The customer service responses that we got also felt like they were just dancing around the issue a bit instead of dealing with the root of the problem and admitting to fault. Hope this review saves someone else from having a bad experience like we did.Regards, Liza & Tim------------------------------------OUR RESPONSE to Bags of Love’s reply on Dec 10th, 2020: Thanks for your reply. Unfortunately you’re mistaken, the link you’ve provided is for a different product than what we purchased. You’re referencing a Contrado website, but we ordered from Bags of Love - and the info on there was different. This is what we purchased: Bagsoflove(dot)com/custom-glasses-case We read all design guidelines BEFORE purchase (also took screenshots for our records when speaking to your rep & re-read everything a 2nd time) and there was no mention of an error margin on the print centering, nor warning about the design not being able to be guaranteed correctly printed as it is shown, nor the info about the logo that you reiterated from the Contrado website. If you change the wording on there now, that’s great & that would help future customers which was the original intent of us suggesting you include that info on your site, but that’s not what was available to us at the time of purchase. And sadly, we received our free re-printed case a couple of days ago after leaving our initial Trust Pilot review, and it’s exactly the same mis-print as the first case! You also stated the instructions on the wrong product page that we didn’t order from (Contrado) stated, “..we would recommend repeating your logo with our design tool.” However we DID use your online design tool - after receiving the mis-printed case we retrieved our print design from the Bags of Love order history, and our design was perfectly centered in your template.
I have just received my mug and it is of fantastic quality. The exceptional high resolution of the pictures are outstanding. It really is a beautiful product I am so very pleased with it.Thank you so much for all you have done and the caring and efficient way you have dealt with me, I wish you every successes in the future.
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