I ordered Progressive Lenses glasses and went twice for eyesight adjustments. No one informed in advance for return/final sale policy. When I reached one of the staff at Chinook Mall and asked for return policy, the staff was very rude and said Bailey Nelson staff told me twice for the return policy. I was shocked because no one informed me in advance, the staff just swipe my card and gave me receipt of the purchase. I left me ordered glasses at the store with their staff and left...no returns, no exchanges, and not even an in-store credit. Zero flexibility, zero customer care.If you’re ordering from Bailey Nelson, you’re taking all the risk. The product didn’t work for me at all, yet Bailey Nelson wouldn’t budge in the slightest. A company that stands behind its products should at least offer store credit, especially when customers can’t try items on beforehand. Plenty of other eyewear brands manage fair return policies — Bailey Nelson clearly doesn’t care once they’ve got your money. Save yourself the frustration and shop elsewhere.
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