Ordered sunglasses online during a sale and was shocked to find out after they arrived that Bailey Nelson treats sale items as final sale — no returns, no exchanges, and not even an in-store credit. Zero flexibility, zero customer care.If you’re ordering online, you’re taking all the risk. The product didn’t work for me at all, yet Bailey Nelson wouldn’t budge in the slightest. A company that stands behind its products should at least offer store credit, especially when customers can’t try items on beforehand.Plenty of other eyewear brands manage fair return policies — Bailey Nelson clearly doesn’t care once they’ve got your money. Save yourself the frustration and shop elsewhere.
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Our vision is to change the glasses industry - positively and permanently; and whilst we're at it, we hope to empower individuality and self-expression
