I faced significant issues regarding transparency, communication, and mortgage advice. In August, I attended a viewing for a shared ownership development, but despite multiple requests, I received no cost breakdown. I was told to submit documents to the in-house broker, with no explanation of the affordability criteria used. The outcome was deemed 'unaffordable' without any justification. Later, I attempted to view a different property, but the lift was broken, and I was offered an unsuitable alternative. Resubmitting my documents didn’t yield any meaningful advice, just a generic email with public information. When I requested standard broker documentation, there was no response for over a month. Eventually, I learned that no documents had been produced. This lack of professionalism and transparency was disappointing. I later sought help from an independent broker who provided tailored advice promptly. I wouldn’t recommend this service if you expect clear communication and proper documentation.
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