I had an awful experience with this company. Their service is appalling—high staff turnover, no returned calls or emails, constant chasing for payments, and endless delays for repairs. I signed a one-year fully managed contract with insurance and zero deposits, yet payments were late for the first three months, and communication was virtually nonexistent.My tenant left a month early in August 2024, and despite repeatedly chasing the insurance (Zero Deposits) for the owed rent and damages, I was only informed today—five months later—that the adjudication resulted in just £50. No explanation was provided, despite my submission of invoices for rent arrears, breakages, and deep cleaning.If I could give zero stars, I would. Avoid this company at all costs—they are an absolute disgrace.
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