I just came back from a viewing with the estate agent Wesley Brown, a Branch Manager from Bairstow Eves Collier Row. The experience was distressing and utterly appalling.As soon as we arrived at 3:23pm, for a 3:20pm viewing, before we could even apologise for the short delay, we were rudely told that the agent was going to leave, and he had called us many times, and he barked at us that he had been calling and emailing all day long. We were thrown off by his attitude, and had two children with us, but he proceeded rudely “you should learn to answer your calls”. We were completely on the backfoot, but calmly told him we had called the office back immediately, the only number we have access to, and he snapped back rudely that “Well, I’m here aren’t I. Not there.”We tried to move on, and he continued to make incredibly condescending comments to me, like when I asked him if we should start looking around or should we wait for him, he retorted “I’m waiting for your kids to come in first.” At that point, my wife just calmly asked him whether there was an issue, and repeated that we had called to confirm, and we were sorry for being 5 minutes late. To which, he clearly didn’t believe us, and aggressively started came upto wife and started snapping at her for proof saying “What time? What time was the calls? Check your phone? It should be on your phone if you called. Check it now.” It was the most humiliating experience we have had, being made to feel like liars, and my wife was on the verge of tears. He felt mentally unstable, and was behaving this way in front of our two children under 5 years old, and our elderly grandmother.Honestly, based solely on Wesley, we would never consider buying the property, and this has completely tarnished our relationship with Bairstow Eves. We pray no one ever has to deal with this kind of humiliation, rude conduct and borderline aggressive behaviour.
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