They failed to provide me, the client (and landlord), with a duty of care, they acted in a manner that was deceitful, underhanded and dishonest when finding me tenants, for misleading, omission and lying when providing me information about the prospective tenants because the tenants failed to meet the referencing criteria that I had stated and they failed to divulge this information to me. They just wanted to get their greedy hands on their commission to my detriment. Their actions are in breach of The Property Ombudsman’s Code of Practice for Residential Letting Agents and also the Misrepresentation Act 1967. I have made a formal complaint and plan to take my complaint to the property ombudsman.I made it perfectly clear to them before signing the contract that I do not want tenants on benefits. The person who was dealing with finding tenants was Joshua Hodgetts, although others were also involved, they too were just as useless as him. He falsely told me that the tenants had passed the refencing checks, this was not the case. The tenancy began on 19 September 2025 and Joshua Hodgetts phoned me prior to that date. I asked him about the tenants, as I had not been told anything about them, I had no idea whatsoever who they were, what work they did or anything at all, and Joshua Hodgetts told me the tenant was a single man with two children, he was an accountant and earned £30,000. Joshua Hodgetts lied to me. The truth was that it was both the man and the woman on the tenancy agreement, unknown to me at the time. Had I known the truth I would NEVER have accepted them as tenants, I believed the letting agents, I should NEVER have trusted them.I knew nothing about the tenants before they had signed the contract because Joshua Hodgetts and company had failed to disclose anything to me. When I finally saw the references I was horrified, after they had moved in. There were red flags in their references, both tenants had 4 previous addresses, that is a lot, considering they are only 33 years old. I would question why. Did they leave a trail of destruction whenever they left and move to new premises? The woman is in receipt of benefits, I had specifically stated that I do NOT want tenants on benefits, the woman had a court judgement of £1296 against her for not paying for something, and there had been a court hearing in December 2024, it is only less than a year ago. She had clearly failed the referencing. Joshua Hodgetts deliberately did not declare these to me and I am holding him accountable for his dishonest actions. Also they have been smoking weed in the property and there are people there, who are NOT the tenants, so I believe the property is being sublet.AVOID THIS LETTING AGENT - RUN LIKE HELL AWAY FROM THEM!
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