Initially, my experience when renting the property was very smooth, and I appreciated the support provided in finalizing the tenancy agreement. However, after moving in, I encountered several maintenance issues which were reported promptly. These included a leaking pipe under the sink, an oven that was not properly cleaned or functioning, and later, the discovery that the boiler was not supplying hot water.While I raised the sink and oven issues straight away, the hot water issue was first mentioned over the phone and later raised formally through the company portal. Unfortunately, despite my efforts to communicate these concerns, the response and resolution process has been disappointing.When I spoke to the property manager, Rob Shaw, the conversation started off positively. However, subsequent responses became increasingly generic and unhelpful. When I raised my concern about this lack of progress, the manager reacted unprofessionally by raising their voice, as accusing me being disrespectful towards him —a level of conduct I did not expect and found unacceptable.As of today, it has been 13 days since I moved in, and these issues remain unresolved. This has caused significant inconvenience, particularly as these are essential facilities that should have been checked and functioning properly before move-in.Overall, while the initial rental process was handled well, the aftercare and professionalism in addressing maintenance issues have been unsatisfactory. I hope this feedback is taken constructively to improve communication, professionalism, and responsiveness for tenants in the future.Please note : This experience happened in the Nottingham city.
Claim your business profile now and gain access to all features and respond to customer reviews.
