It’s almost amazing how everyone at the Lincoln branch is so incompetent and uncaring about their job here. It took Bairstow and Eves two months to return our deposit for a flat once our tenancy was up - it took almost daily emails (that nobody responded to) and the same amount of calls (that were rarely picked up, and when it was it was just a receptionist who said they’d get someone to contact back but never did) and it still took an extortionate amount of time to get our money back. We went through multiple people (Joanne, Jayne, Kieran) who were completely useless and it felt like pulling teeth every time I needed an update or just ANYTHING in relation to the deposit. Emails were rarely responded to (and if there were it was because I had to ring up and ask for a response, my partner even went into the branch to get answers and still NOTHING was done) and I was lied to constantly - such as being told it was being processed and then weeks later being told the process hadn’t actually started. Or being told that my refund would be processed in 3-5 days only to receive an email 3 days later being told that I’ll receive it in 10 days. Please avoid this realtor if you can, they’ll do anything to delay the process of getting your money back to you. I genuinely don’t know how this place still operates if this is how they’re treating tenants.
Claim your business profile now and gain access to all features and respond to customer reviews.
