I am extremely disappointed with the conduct of this estate agency. They entered my property using the spare key without giving any prior notice, which made me feel unsafe and violated in my own home. This is a serious breach of trust and privacy. Tenants have the right to quiet enjoyment of their home, and any entry without notice is not only unethical but potentially unlawful. I expected a much higher standard of professionalism and respect. I do not feel secure knowing this agency manages the property.
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