bajaao.com

Extremely poor customer service

My experience with Bajaao.com has been extremely disappointing. I placed an order on Bajaao.com for a multi-fx unit worth 50k+ and was told before placing the order that it will be shipped in 48 hours. This was 12 days ago. They have been telling me that "suddenly" they realized that they had a defective unit and trying to procure a new one from their vendor.The issue was never the delay in procuring the product—I completely understand that imported items can take time. What made the entire experience unpleasant was the way the team handled my queries. For over 10–15 days, I kept following up just to get a basic update. Not once did Bajaao proactively reach out to inform me about the status of my order. Every call/message felt like I was “chasing” them. When I tried calling today, the customer support representative was outright rude and unconcerned, almost as if I had committed a crime by placing an order and requesting an update. I was even told that I’m free to file a complaint because they “can’t really help.” Imagine calling a "Customer Support" team and they telling you they can't help.To be clear, I had better pricing options available locally and on other websites. I still chose Bajaao because I expected a more professional experience. Unfortunately, the lack of communication, poor handling of customer queries, and the overall attitude have been extremely disappointing. I have cancelled my order and is expecting a refund (let's see when that comes). The only time they were proactive was sharing the payment link for a negotiated price. After that, it has just been simply a cat and mouse game with them.Avoid at all costs please!! There is a reason websites like Sweetwater outside are successful and have a global reach. Today I realized why so.

Date of experience: Dec 01, 2025