Review Time
My experience with Bajaao.com has been extremely disappointing. I placed an order on Bajaao.com for a multi-fx unit worth 50k+ and was told before placing the order that it will be shipped in 48 hours. This was 12 days ago. They have been telling me that "suddenly" they realized that they had a defective unit and trying to procure a new one from their vendor.The issue was never the delay in procuring the product—I completely understand that imported items can take time. What made the entire experience unpleasant was the way the team handled my queries. For over 10–15 days, I kept following up just to get a basic update. Not once did Bajaao proactively reach out to inform me about the status of my order. Every call/message felt like I was “chasing” them. When I tried calling today, the customer support representative was outright rude and unconcerned, almost as if I had committed a crime by placing an order and requesting an update. I was even told that I’m free to file a complaint because they “can’t really help.” Imagine calling a "Customer Support" team and they telling you they can't help.To be clear, I had better pricing options available locally and on other websites. I still chose Bajaao because I expected a more professional experience. Unfortunately, the lack of communication, poor handling of customer queries, and the overall attitude have been extremely disappointing. I have cancelled my order and is expecting a refund (let's see when that comes). The only time they were proactive was sharing the payment link for a negotiated price. After that, it has just been simply a cat and mouse game with them.Avoid at all costs please!! There is a reason websites like Sweetwater outside are successful and have a global reach. Today I realized why so.
I’m writing this after months of silence and frustration from Bajaao, despite my repeated efforts to resolve a genuine manufacturing defect in a Bromo BAT 4MCE guitar I purchased through them.Within four months of careful indoor-only use, the guitar developed a severe bulge near the bridge, making it almost unplayable. Upon closer inspection, I found a rough, chipped, and unfinished wooden surface beneath the bridge plate — a clear structural defect from the factory, not an environmental issue.I immediately reported it to Bajaao with detailed photo and video evidence, even shipping the guitar back at my own cost (₹3,750). Their team kept dismissing it as an “environmental issue” without providing any proof, and later failed to respond for weeks despite promising escalation to their CEO and the manufacturer.The lack of accountability from Bajaao’s after-sales team, repeated delays, and refusal to provide a written diagnostic report reflect a complete failure in customer service and transparency. A retailer of this scale should stand by its customers — not deflect responsibility and ignore genuine warranty claims.If you’re considering buying from Bajaao, please be aware: 1. Their quality checks are superficial, focusing only on external appearance. 2. They deny legitimate warranty claims without investigation. 3. Their communication stops once you report an issue.I’ve now escalated the matter to the National Consumer Helpline and am pursuing formal action. It’s unfortunate that a platform once trusted by Indian musicians has fallen to this level of service.This review is not to defame but to alert fellow musicians to be cautious. Always research the brand and warranty process — I hope Bajaao chooses integrity over silence in the future.Order ID: 519977
Placed a high-value order (ID: 538099) on 15th August. The website clearly claims dispatch within 24–48 hours — it's now been over 2 weeks and my order hasn’t even shipped.Every time I contact customer support, I get a new excuse. First I was told it would ship on the 28th August. Then the 29th August. Then I was given an assurance by Mr. Navnath and Mr. Nitin that it would be dispatched "next Monday", that is 1st September. It’s now delayed again, with zero updates or ownership.Customer service is unresponsive, unhelpful, and clearly not empowered to fix anything. They just pacify you with empty promises.Bajaao markets itself as India’s top gear destination, but this has been the most unprofessional and disappointing experience I’ve had with any online store.If your order is time-sensitive or important — think twice before trusting Bajaao.
Can i give less than one star?? It's the worst site everrr and wost customer care. I wanted to exchange a wrong product that i got for a discounted price. Then they charged me 7% from the ORIGINAL price just because i want to exchange a product. And that too, i got the wrong order, not my fault at all!! NEVER TRUST THIS SITE. You can go to some other sites like Raj musicals or idk anywhere else. The worst the worstt!!
I placed an order for the Akai MPD218 on July 2nd, excited to finally get my hands on something I’ve wanted for a long time. The site said delivery by July 5th, so I cleared time, planned ahead, and waited.What followed was a week of vague updates, zero tracking, and honestly — just complete silence unless I called them first. Every time, I was told a different excuse: “It’s coming from a different warehouse,” “it’s delayed,” “it’ll be there soon.”Then, on July 9th, I get a call casually telling me my order’s cancelled — because the only unit they have is damaged. No prior heads-up. No email. No refund until I chased it. Just… done.I get that stock issues happen. But the way this was handled? No transparency, no communication, no apology — just a complete lack of professionalism.I’ve now ordered the same product from Amazon. Not because they’re perfect — but because they at least deliver what they promise.I really expected better from Bajaao. This was genuinely disappointing.
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